Order preparation process
Please allow up to 2 working days to proceed your orders and prepare for shipment. Your patience is highly appreciated.
Orders placed during weekends and holidays may take additional processing time due to increased order transactions. Please allow 1-2 extra days for our processing.
Once the parcel is dispatched from our warehouse, we will send the email notification to your email address that you provided when you place order.
You can view your order status by either checking in your account or reach out to us directly by sending a message to the below channels:
- Our Facebook inbox
- Line Official account: @napiyong
- Call us at 66 (0) 88 252 4171 (Mon-Fri, 9:00 am – 5.00 pm, UTC+07:00)
- Send an email to email@example.com
Please inform us of your order number (if any) in your message.